![]() We do apologise for any inconvenience caused by this. We in the process of investigating this further to find a resolution as soon as possible. We understand that some customers are currently experiencing issues receiving their order confirmation emails from us. Once you have made any changes to your account, remember to click ‘Save.’.Scroll down to the ‘Telephone’ field and add/ update. Telephone number – To add or update your telephone number click on the ‘Address Book’ tab on the left-hand side.At the bottom of this page you can select default shipping and billing address details that your account will always use. Once you have saved these details click on the ‘Account Dashboard’ tab. Here you will be able to add relevant address details. Delivery/ billing address – To add a default delivery/ billing address to your account click the ‘Address Book’ tab on the left-hand side.Here you will see and update your email address. Email Address – Click on the ‘Account Information’ tab on the left-hand side of your screen.Here you will see a tick box for ‘Change Password.’ If you tick this, you will have the option to change your password. Password – Click on the ‘Account Information’ tab on the left-hand side of your screen.Once you’ve logged in, you can make the following changes: Login to your account her eor using the icon in the top right hand of your screen.To make any changes please follow these steps: You can change the details on your account at any time in the customer login area. If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us. ![]() Under the Distance Selling Regulations, consumers have the right to cancel within a time limit of 7 working days (not including weekends or bank holidays) after the day on which you receive the goods. None of the above affects your statutory rights. Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect. If you are returning an item which is faulty or you have received an incorrect item please follow the returns process here. Don’t forget to select the correct returns reason and then a member of our customer service team will be able to assist you further. Please note, refunds can take 3-5 working days to show in your account. You will receive an email from us once your refund has been processed. Refunds for returned items will be applied to the original payment method that was used to place the order within 5-10 days of the return reaching our warehouse. We reserve the right to deduct the current website price of the Free Gift or promotional item from the purchased item, should the return be delivered without this item included. Product/s that were purchased and delivered with a promotional free gift must be returned with that free gift to receive a full refund for the original item purchased. When returning items back to us we recommend using a trackable shipping method and keeping hold of your proof of postage in case we need to look at it later on. If you do try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. We do not accept returns for unwanted items after the 30 days. If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Changed your mind? As long as the item is unused and still in its original condition and packaging, you can return the item at your own cost within 30 days and we will happily refund the purchase price.Īll returned items should be sent in their original condition and packaging.
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